RETURN

RETURN 

Return of any items delivered worldwide will be subject to CLOUDBURST’s standard Terms and Conditions for online purchases. We do not offer free returns; therefore we recommend that you use any postal service which is suitable for you to return your order back to us.

TAXES & CUSTOMS

Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine the charges of destination country.

 

EXCHANGE 

FOR ALL

You can exchange purchased items for the similar or other items you like, considering the price difference. 

Exchange of the goods are applicable under the following conditions: 

- The size did not fit 

- Manufacturing defects 

- Other reasons (discussed on an individual basis)

THINGS TO REMEMBER

To return the goods, you need to contact us by e-mail: info@cloudburstwear.com
Address to send the goods for return or exchange: 123007, Moscow, 2-nd Khoroshevsky Proezd, 9 building 1, phone: +7-916-033-1488
All expences connected to exchange or return of the purchased goods (except manufacturing defects) are to be paid by Customer. 
Your items should have the barcode tags intact.
The dispatch note that you receive from us must be included in the package that you return. 
Refunds will be credited to your original method of payment. Refunds will be processed in the currency paid. 
We cannot offer refunds on items if the item hygiene is offended. We cannot offer refunds on items bought at retailers of CLOUDBURST. 
We can only refund items that are still in their new, original, unworn state and package. We reserve the right to refuse if any of these clauses incompleted. 
All items shipped by CLOUDBURST are quality inspected before shipment.
As soon as we receive the goods, you will be notified by mail. After that we will send you an exchange items or transfer the money for the returned goods.